Human help

Folio Support

If Folio is part of someone's daily communication and a core feature is failing, put URGENT in the email subject and include the iPhone or iPad model, iOS version and the last action before the problem.

Email robin@kindabilities.com. Do not include private conversation text unless it is necessary to explain the issue.

The voice sounds basic

Open iOS or iPadOS Settings → Accessibility → Read & Speak (called Spoken Content on earlier versions) → Voices and download an Enhanced or Premium voice. Then choose it in Folio → Settings → Voice. Downloads are managed by Apple and may need Wi-Fi and free device storage.

Use Personal Voice where supported

First create a Personal Voice in iOS Settings → Accessibility → Personal Voice. Then open Folio → Settings → Voice and follow the status shown there: choose Allow Personal Voice access… if access has not been requested, Open Folio Settings if it was denied, or Refresh voice list after setup finishes. When available, choose the voice marked Personal Voice. Folio will explain when the device does not support this feature.

Listening will not start

Conversation Mode requires both Microphone and Speech Recognition permission and an Apple on-device recognizer for the current language. Check iOS Settings → Apps → Folio AAC. Typing and speaking continue to work if Listen is unavailable.

Smart replies are not appearing

Library suggestions and word prediction work on every supported device. Apple on-device model replies require a supported Apple Intelligence device, language and system setup. When that model is unavailable, Folio keeps showing private library suggestions instead of sending the conversation to a server.

Back up saved communication

Open Folio → Settings → Backup → Export backup, then save the JSON file to Files, AirDrop it, or store it somewhere you control. Import merges missing phrases, boards and shortcuts; it does not erase existing content. Keep a recent export before reinstalling Folio.

Restore Folio Pro

Use Folio → Settings → Restore purchases while signed into the Apple Account that bought Folio Pro. The purchase is one-time and supports Family Sharing. Apple handles charges and refunds at reportaproblem.apple.com.

A saved-data warning appeared

Do not delete Folio. The warning means Folio refused to replace a store it could not safely open. Restart the device and tap Try again. If it remains, contact support before reinstalling and mention “saved data warning.”

Accessibility feedback

If VoiceOver, Switch Control, Dynamic Type or your access method cannot complete a communication task, please report the exact screen and control. Accessibility blockers are treated as product defects.